Terms of Service

Smile Plus Homestead (“Smile Plus,” “we,” or “our practice”), located at 930 North Krome Avenue, Homestead, FL 33030, provides this website and associated digital tools (the “Site” and “Services”) for the convenience of our patients. By accessing or using our Site or Services – including scheduling appointments or using our online chatbot – you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use the Site. You are expected to review these Terms periodically because we may revise and update them at any time. All changes are effective immediately when posted, and your continued use of the Site after such changes constitutes your acceptance of the new terms. Smile Plus reserves the right to modify or discontinue any part of the Site or Services at any time.

For questions or concerns about these Terms or to request technical support, please get in touch with Smile Plus at [email protected] or by phone at 305-247-5161.

Use of the Website and Digital Tools

Smile Plus provides an online platform for general information and appointment scheduling. The content on this Site is for informational purposes only and is not medical advice. Using our Site does not create a dentist-patient relationship. All content (text, images, etc.) is provided “as is” and no warranties are made regarding its accuracy or completeness. You agree to use our Site and tools only for lawful, appropriate purposes – not to violate any laws or rights of others. In particular, you must not use the Site or chatbot to harm or exploit others (especially minors) or to transmit malicious code. Smile Plus disclaims any responsibility for the use of the Site; we assume no liability for any loss or damage resulting from your use of or reliance on the Site or its content.

Accuracy and Advice: We strive to keep information up to date but make no guarantee of completeness. Do not rely solely on the Site for diagnosis or treatment – consult a licensed dentist for personalized care.

Permitted Use: You may browse, download, or print one copy of pages for your non-commercial use, but you must not reproduce, distribute, or publicly display our content except as expressly permitted. All intellectual property rights in the Site are reserved.

Prohibited Use: You may not use this Site in any way that infringes laws or these Terms. For example, you must not harvest data, transmit harmful content, attempt to disrupt or breach our security, or impersonate others. Violation of these rules may result in termination of your access.

Online Appointment Booking and Communication

Smile Plus offers an online appointment booking system and an automated chatbot to help schedule visits and answer general questions. You do not need to create a user account to book an appointment. However, when using the booking tools, you must voluntarily provide accurate contact information (such as your name, email address, and phone number) and any required medical details. This information is used solely to schedule and confirm your appointment and to communicate with you about your care. You agree that any information you submit via the online forms or chatbot is accurate and complete; if you provide information about another person (for example, a minor or dependent), you represent that you have the right to do so.

Because these tools are provided through third-party platforms, Smile Plus does not guarantee they will always function perfectly. For example, any delay or malfunction in our online booking (powered by an external service) is beyond our control. Similarly, our chatbot provides automated responses and should not be used for urgent medical inquiries. In the event of an emergency, please call 911 or visit the nearest hospital rather than relying solely on our online tools. We disclaim any liability for errors or miscommunications that occur through the chatbot or scheduling interface. If you have any confusion, please contact us directly.

Privacy and Data Practices

Your privacy is of the utmost importance to us. By using the online booking forms or chatbot, you may provide personally identifiable information (PII) or health-related details. Smile Plus collects only the data you voluntarily submit, and we use it strictly to manage your appointment and care. For example, as described in our Privacy Policy, we use your name and contact details only “to assist [you] in scheduling an appointment and/or to answer any questions” you have. We do not sell, trade, or otherwise transfer your personal information to outside parties. Any disclosure of your information is limited to trusted third parties who assist us in providing services (such as appointment reminders or insurance processing) and who have agreed to keep it confidential. We will only release your information to comply with the law or to protect your or others’ safety.

Smile Plus complies with all applicable privacy laws and HIPAA regulations. We do not store sensitive personal health information on the public website, and we do not share or sell any of your data for marketing purposes. Our online forms utilize industry-standard security measures to safeguard your information both during transit and at rest. Despite these measures, no internet system is entirely secure; we cannot guarantee against every breach. By submitting information to us online, you acknowledge this and consent to its use as described. We encourage you to review our full Privacy Policy for more details about how we protect your data and your rights to access it.

Third-Party Services and Links

Our Site may contain links to or embedded content from third-party websites (for example, an embedded Google Map showing our office location or links to the scheduling service we use). Smile Plus does not control these third-party sites and tools. As Pacific Dental Services explains, “Third-party sites to which the Site may link … are not in any way under [our] control, and [we] do not assume any responsibility or liability” for their content or operation. Embedded tools (such as our appointment booking platform or location map) are provided for convenience only; Smile Plus makes no endorsement or warranty about them.

External Links: If you click a link that takes you off our Site, you do so at your own risk. We do not guarantee the accuracy, availability, or safety of third-party websites. Any dealings you have with those sites are solely between you and the third party.

Embedded Content: For example, the Google Maps widget on our Site is provided “as is” by Google. We do not control updates or errors in the map content. Similarly, the appointment scheduling system is hosted by an external provider. Any technical issues with that system are not the responsibility of Smile Plus.

Third-Party Liability: Smile Plus and our staff “do not assume any responsibility for your illegal, unauthorized, or improper use of information transmitted” via third-party tools. We disclaim all warranties related to such content; by using these services, you agree to do so at your own risk.

Patient Responsibilities

You agree to use the Site and Services in good faith and compliance with all applicable laws. This includes providing accurate and up-to-date information and promptly notifying us if your contact or medical details change. You are responsible for keeping your login (if any) or scheduling confirmation secure and for all activity that occurs under your name. Please follow all instructions given by Smile Plus staff during scheduling and treatment.

You should maintain your backup of any critical communications or documents. For example, if you receive an appointment confirmation by email or text, be sure to save it. If you need to cancel or reschedule an appointment, please do so in advance, following our cancellation policy. Failure to attend appointments without timely notice may result in a fee. In general, you should treat Smile Plus and its staff with respect; abusive or disruptive behavior may result in refusal of service. You are also responsible for any actions taken by individuals to whom you grant access to your account or booking information.

Service Limitations and Disclaimers

Smile Plus’s Site and Services are provided “as is” and “as available.” We make no guarantees about the services or the Site. In particular:

No Medical Guarantee: The Site does not substitute for professional care. Smile Plus does not warrant or guarantee any specific outcomes from dental treatment or that our services will solve any particular health issue.

No Availability Guarantee: We do our best to respond promptly, but we do not guarantee immediate availability of appointments, responses, or technical support. We may need to cancel or reschedule appointments due to unforeseen circumstances (such as emergencies) without liability.

No Liability for Errors: As PDS’s policy puts it, “all information and services…are provided ‘as is, as available’ without warranty”. We disclaim all implied warranties, including merchantability or fitness for a particular purpose. Smile Plus will not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or Services. This includes (but is not limited to) lost profits, lost data, or business interruption. In no event will our total liability to you for any claim exceed the amount you have paid us for the specific service in question.

No Warranty of Perfection: We cannot guarantee that the Site will be error-free, secure, uninterrupted, or free from viruses or malicious code. Suppose the Site is temporarily unavailable for any reason. In that case, we will not be liable for any damages resulting from the outage. You are responsible for taking precautions, such as using antivirus software and secure networks, when using our Site.

Limitation of Liability (Summary)

Smile Plus expressly disclaims all warranties of any kind.

Smile Plus will not be liable for any damages, losses, or injuries caused by the use of the Site or Services.

This limitation applies to all claims, whether based on contract, tort, strict liability, or any other legal theory.

SMS/Text Messaging

1. Program Description
Smile Plus Dental offers an SMS/Text Messaging program to keep you informed about your dental care. By opting in on our website (smileplushomestead.com), you agree to receive recurring automated text messages from Smile Plus Dental relating to your interactions with us. These messages may include appointment reminders, scheduling confirmations, follow-up care instructions, promotional offers, and other updates relevant to our services. Messages will be sent from our dedicated phone number, +1 (786) 572-0250. Your consent to receive these texts is voluntary and not a condition of any purchase or service.

2. Opt-Out Instructions (STOP)
You can cancel the SMS service at any time. To opt out, simply text “STOP” to +1 (786) 572-0250. After we receive a STOP request, we will send a one-time confirmation SMS to let you know you have been unsubscribed. Once you opt-out, you will no longer receive text messages from us. If you ever wish to rejoin the program after opting out, you will need to opt in again through our website (as you did initially), and we will resume sending you SMS messages.

3. Help and Support (HELP)
If you are experiencing issues with the messaging program or have any questions, you can get help at any time by texting “HELP” at +1 (786) 572-0250. When we receive a HELP request, we will respond with information on how to get assistance. You can also contact our support team for help at [email protected]. We are here to answer your questions and ensure you have a smooth experience with our SMS service.

4. Carrier Liability
SMS message delivery is subject to your mobile carrier’s network availability. Wireless carriers are not liable for any delayed or undelivered messages. Smile Plus Dental and the mobile carriers we rely on are not responsible for technical difficulties or transmission failures outside our control that may result in delays or missing messages.

5. Message and Data Rates
Standard message and data rates may apply to messages sent or received through our SMS program, depending on your wireless subscription plan. Smile Plus Dental does not charge you any additional fees to participate in this text message service; however, you are responsible for any charges from your carrier for text messaging or data usage. If you are unsure about the costs associated with text messaging, please check with your mobile service provider for accurate information. Message frequency may vary, and you are responsible for any charges incurred for text messages sent to or from our service.

6. Recurring Messages Disclosure
By enrolling in the Smile Plus Dental messaging program, you will receive recurring text messages from us until you choose to opt-out. This is not a one-time message service; notifications will be sent on an ongoing basis as needed (for example, multiple reminders leading up to an appointment or periodic promotional updates). Message frequency varies based on your interaction with us and your upcoming appointments. We make it clear during the opt-in process that you are agreeing to receive recurring messages, and we disclose the types of content you will receive as well as the expected frequency.

7. Prohibited Content
Our SMS communications will never include prohibited content. We strictly comply with carrier and industry content standards. In particular, we will not send any messages that contain or promote content related to sex, hate, alcohol, firearms, or tobacco (commonly known as “SHAFT” content). We also will not send messages that are fraudulent, misleading (such as phishing attempts), harassing, or otherwise unlawful. Smile Plus Dental’s text messages will only contain information pertinent to your dental care and our services and will not include any content that could be considered offensive or illicit.

8. Data Protection
We value your privacy and protect your personal information. No mobile phone information you provide will be shared with any third parties or affiliates for marketing or promotional purposes. Your text message opt-in data and consent information will remain confidential and will not be shared with any third parties except as necessary with service providers that facilitate our text messaging program (for example, our SMS platform provider). We do not sell or rent your personal data. All information collected through our SMS program is used solely for the purpose of delivering the agreed messages and as otherwise described in our Privacy Policy.

9. Privacy Policy
All information collected or used in connection with the Smile Plus Dental text messaging service is subject to our main Privacy Policy. For more details about how we handle your personal information, including your phone number and any other data, please refer to our Privacy Policy available on our website. By opting into the SMS program, you also agree to the terms of the Privacy Policy. If you have any privacy-related questions or concerns, please consult the Privacy Policy or contact us for further information.

By subscribing to Smile Plus Dental’s SMS/Text Messaging service, you agree to these Terms & Conditions. All messaging services are provided in compliance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and industry guidelines, to protect your rights and privacy.

Governing Law

These Terms of Service are governed by the laws of the State of Florida without regard to its conflict of laws rules. Any legal action or proceeding arising under these Terms will be brought exclusively in a federal or state court in Florida (Miami-Dade County, if applicable). By using our Site, you consent to personal jurisdiction and venue in the location where our Site is hosted.

Changes to Terms

Smile Plus may update or amend these Terms of Service at any time in its sole discretion. Any changes will be effective immediately upon posting on our Site. Please check this page regularly. If we make material changes, we may provide additional notice (for example, via email or a notice on the homepage). Your continued use of the Site after changes have been posted indicates your acceptance of those changes.